Asian HHM

Webinar Sponsored byFreshService


IT Predictions 2021 - ANZ Edition

The events of 2020 challenged business leaders globally like never before. Join our IT Predictions 2021 live webinar with an expert panel to get a deeper understanding of the dynamics that will shape 2021 especially for the healthcare industry in ANZ, and explore how to harness disruption to drive meaningful change and growth.

During this webinar, our IT practice leaders will discuss the most important trends and expectations of IT's 2021 agenda from a healthcare perspective. We will analyse results from the Hackett Group's Key Issues Study on current industry progress and results. Our panel will help guide the discussion to shape how organizations will adapt to the aftermath of a yearlong pandemic and how that impacts the workforce and the IT operating model. We will also update adoption levels and impacts of digital tools and technologies.


What participants will learn:

  • Most important IT function objectives for 2021.
  • Most important IT transformation initiatives planned for 2021.
  • Hurdles to IT transformation in 2021 & how to overcome them.
  • KPIs IT teams plan to focus in 2021.

25th February 2021


11:30 AM AEST


Zachary Portelli

Enterprise Account Executive ANZ - Healthcare | Freshworks Australia

Zachary has over 8 years of experience working and selling within the Health and NFP industry. A keen interest in business fundamentals and hands-on experience within organisations such as Unisson. Some organisations that Zachary has worked with include ICON, Medhealth, Presbyterian Support and Archdiocese of Brisbane, Autism Associations Of WA.

Manrish Dhingra

Senior Solutions Consultant - Healthcare | Freshworks Australia

Manrish is an IT transformations consultant with 8 years experience in service delivery and solutions engineering. He has worked extensively with Managed Services Providers and within NFP organisations on digital transformation projects.

Guest Speaker:

Rukshan Carim

IT Service Desk Manager | MedHealth

Accomplished and dynamic IT professional, with extensive experience in Service Delivery and managing and supporting a Service Desk environment. Rukshan has a passion for Customer Service and is a strong advocate for change, automation and digital transformation while driving results through the business.

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