Cleveland Clinic and Palantir Technologies Partner to Improve Hospital Performance Through Virtual Command Center

Friday, January 20, 2023

Palantir Technologies Inc., a leading builder of operating systems for the modern enterprise, and Cleveland Clinic today announced a multi-year partnership to deliver an operations "Virtual Command Center" for Cleveland Clinic. The Virtual Command Center brings an innovative approach to driving operational excellence and improving patient access by enabling data-driven decision making and resource allocation on hospital frontlines.

Cleveland Clinic provided its expertise to advise in the development of Palantir's Virtual Command Center and will continue to be a thought partner with Palantir. The Virtual Command Center is in use today at Cleveland Clinic to help improve care delivery across all avenues of operations, including streamlining staff allocation, wait times, hospital bed assignments, and overall utilization of critical resources.

"Implementing the Virtual Command Center as the foundation of our hospital operations is transformative to our organization and our ongoing mission to provide the highest quality of care to every patient," said Rohit Chandra, Chief Digital Officer of Cleveland Clinic. "We are proud to be working with Palantir to equip our caregivers with the tools to make the best decisions for patient care."

Health systems require a dynamic solution that unlocks data from clinical and workforce systems to drive efficiency. Built on the Palantir Foundry, the Virtual Command Center helps better forecast patient admissions, discharges and transfers, as well as assess the availability of caregivers and hospital beds. Leveraging Foundry's best-in-class artificial intelligence and machine learning capabilities and infrastructure, the Virtual Command Center delivers recommendations in real-time and will help managers better utilize hospital resources, adjust staffing levels, reduce wait times, and ultimately provide greater access for patients.

"The right software is essential to modern healthcare, and we are thrilled to be working with Cleveland Clinic to bring the experience and expertise of Foundry to enable data-driven decision making and apply it to hospital operations," said Palantir COO Shyam Sankar. "Not only will the Virtual Command Center improve efficiency and financial outcomes for Cleveland Clinic's facilities, but it will also allow for more patients to be seen and treated every day, and that's exactly the kind of mission-critical outcome Palantir was built on."

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